How do I use Zelle^® with a small business account?

Eligible business accounts can send, receive, or request money with Zelle^®. To get started, log into the Parkway Bank Business Mobile app or Parkway Bank Business Online Banking. In the main menu, select "Money Movement", then Zelle^®.

Enter your email address or U.S. mobile number, receive a one-time verification code, enter it, accept the terms and conditions, and you're ready to start sending and receiving money with Zelle^®.

To send money with Zelle^®, simply select someone from your contacts (or add a trusted recipient's email address or U.S. mobile number), add the amount you'd like to send and an optional note, review, then hit "Send". In most cases, the money is available to your recipient in minutes¹. 

To receive money using Zelle^® with a business account, share your enrolled email address or U.S. mobile number with your customers and ask them to send you a payment with Zelle^® right  from their banking app.  No need to share any sensitive account details. After the consumer sends you payment with Zelle^®, you will receive your money directly into your enrolled bank account.

To request money using Zelle^® with a business account, choose "Request", enter the individual's email address or U.S. mobile number, confirm the recipient is correct and tap "Request". If the individual you are requesting money from is not yet enrolled with Zelle^®, you must use their email address to request money.  If the individual has enrolled their U.S. mobile number, then you can send the request using their U.S. mobile number.

---

How do I know if my business is eligible to use Zelle^®?

Eligible business accounts can send, receive, or request money with Zelle^®. To get started, log into the Parkway Bank Business Mobile app or Parkway Bank Business Online Banking. In the main menu, select "Money Movement", then Zelle^®. If you don't see Zelle^®, please call our customer support team at 888-498-9800.

---

Are there any fees to use Zelle^® with a business account at Parkway Bank?

No, Parkway Bank does not charge any fees to use Zelle^® with a business account.

Your mobile carrier's messaging and data rates may apply.

---

Does Zelle^® or Parkway Bank offer purchase protection?

Neither Parkway Bank nor Zelle^® offers purchase protection for payments made with Zelle^® - for example, if you do not receive the item you paid for, or the item is not as described or as you expected. Only send money to people and businesses you trust, and always ensure you've used the correct email address or U.S. mobile number when sending money.

---

Can I reverse or cancel a Zelle^® payment?

No, Zelle^® payments cannot be reversed.

You can only cancel a payment if the business or consumer you sent money to hasn't yet enrolled with Zelle^®. To check whether a payment is still pending because the recipient hasn't yet enrolled, you can go to your activity page, choose the payment you want to cancel, and then select "Cancel This Payment." If you do not see this option available, please contact our customer support team at 1-888-498-9800 for assistance with canceling the pending payment.

If you send money to a business or consumer that has already enrolled with Zelle^®, the money is sent directly to their bank account and cannot be canceled. This is why it’s important to only send money to people you know and trust, and to always ensure you’ve used the correct email address or U.S. mobile number when sending money. 

If you sent money to the wrong person, please immediately call our customer support team at 1-888-498-9800 to determine which options are available.

---

I believe I've been a victim of a scam. Who should I contact?

Please contact our customer support team at 1-888-498-9800. Qualifying imposter scams may be eligible for reimbursement.

---

Is my information secure?

Keeping your money and information secure is a top priority for Parkway Bank. When you use Zelle^® within our mobile app or online banking, your information is protected with the same technology we use to keep your bank account safe.

---

Can I use Zelle^® internationally?

In order to use Zelle^®, the sender's and recipient’s bank accounts must be based in the U.S.

---

How do I tell my customers they can pay me with Zelle^®?

There are a few ways you can encourage your customers to pay you with Zelle^®.

• Tell customers verbally that you accept payments with Zelle^®, and that they can easily send you money right from their banking app.
  
  
• Include it on an invoice. We recommend adding "I accept payments with Zelle^®" or "Pay me with Zelle^®."
  
  
• Use Zelle^® to request money from your customers (which will send them a notification telling them you've requested payment with Zelle^®).²

---

How do I use a Zelle^® QR code with a business account?

Zelle^® QR code provides peace of mind knowing you can send and receive money without typing or providing an email address or U.S. mobile number.

To locate your Zelle^® QR code, log into the Parkway Bank Business Mobile app. In the main menu, select "Money Movement", then Zelle^®. Click "Send," then click on the QR Code icon displayed at the top of the "Select Recipient" screen. Navigate to "My Code." From here you can view and use the print or share icons to text or email your Zelle^® QR code.

To send money, log into the Parkway Bank Business Mobile app. In the main menu, select "Money Movement", then Zelle^®. Click "Send," then click on the QR Code icon displayed at the top of the "Select Recipient" screen. Once you allow access to your camera, simply point your camera at the recipient's Zelle^® QR code, enter the amount, hit "Send," and the money is on the way! When sending money to someone new, it's always important to confirm the recipient is correct by reviewing the displayed name before sending money.

Download the Parkway Bank Business Mobile app:

iPhone    iOS Android