Be on your guard!
Criminals are constantly coming up with clever schemes to try to steal your personal information for their own financial gain. Protect yourself by being aware of the different types of scams being used by con artists so that you can recognize them and avoid becoming a victim. Be proactive in deterring these crimes by taking the extra steps that are sometimes necessary to stay safe
Parkway Protects You
At Parkway Bank, we work hard to remain up-to-date with the latest in security protocols and procedures. We have implemented a multi-factor authentication sign-on process to protect our online banking customers.
Please remember that Parkway Bank will NEVER solicit your personal or confidential information over the phone, by email or in a letter. If you receive a communication from someone that claims to be a Parkway Bank representative asking for your personal information, hang up and contact our Client Services representatives immediately at (888) 498-9800.
Identity Theft and Fraud
Fraudsters use several different methods to try to obtain your personal and confidential information for their own use. It's important for you to be on guard against their attempts to fool you into revealing private information, or trick you into downloading a virus onto your computer.
Phishing is an attempt by a criminal to obtain your personal information by posing as a legitimate business and contacting you by email, phone or text message. Everything about the email, phone call or text message may appear to be legitimate. The message is usually a request for you to update your personal information, and is made to appear urgent or necessary. Be very careful! Phishers are experts at making their requests appear real.
Signs that an email may be phishing/fraudulent
- Look for misspelled words in an email that is supposedly from a well-known legitimate business.
- Be suspicious of any email request for personal information, especially requests that appear urgent. Legitimate businesses generally do not request private information via email.
- Be suspicious of links within emails. Check the website to which the link is connected by hovering your mouse over the link (do not click on it). The website connected to the link should appear. Are there misspelled words in the web address or does the web address seem to be odd/unrelated? If so, it is likely to be phishing. Never click on a link within an email unless you are absolutely certain that you know who sent it.
What do I do if I suspect I have received a fraudulent message?
- Do not reply to any email asking for your personal information. Criminals will often try to trick you by making the request for information appear urgent. Do not reply by email. Instead, find a source for the company's phone number (do not use information within the email) and call to verify the situation.
- NEVER click on links within an email unless you are certain of the identity of the sender. Instead of using a link directly from an email, open a new browser window to access an Internet page.
Often done by email, mail or telephone, this scam involves someone posing as a legitimate business and announcing that you have won a lottery, prize or raffle. To "collect your winnings", you must provide the thief with your personal information. Never give your personal information to a stranger over the phone, or by mail or email. The phone number they provide you may be a working number and appear legitimate. Always fully investigate an organization before replying to an announcement like this. These criminals count on an individual's greed to overcome their common sense. A trustworthy institution would never solicit confidential information from its customers by email, telephone or mail.
ID Theft and Scam Prevention
There are many steps you can take that will reduce the chances that you'll fall victim to fraud or identity theft
Choosing to receive your Parkway Bank statements online instead of by mail is one way you can protect your personal information. By accessing your monthly statements online (aka "e-Statements") instead of having them sent through the U.S. mail, you avoid the possibility of your statement being stolen from your mailbox.
Online statements have other benefits as well: they save space, create less paper clutter in your home, are better for the environment, and are delivered faster than mailed statements (no waiting for the mail to arrive – you simply access your statements online on your statement date).
MasterCard offers a way to ensure added protection when shopping online. SecureCode is a service that enhances your existing MasterCard account by letting you set up a private code known only to you and your card issuer, to be used when you shop at participating online retailers. Purchases can only be completed when the correct SecureCode is entered at the time of checkout at over 350,000 participating online retailers. The code is confirmed quickly by your card issuer and retailers are unable to view it. For information about SecureCode and other online shopping safety tips, visit the MasterCard website.
Additional tips for protecting your personal information:
- Never reply to any email asking for your personal information. Most legitimate companies with whom you are doing business will not request personal information via email, phone or text.
- Remember that Parkway Bank will NEVER solicit your personal or confidential information over the phone, by email or by text. If you receive a communication from someone that claims to be a Parkway Bank representative asking for your personal information, hang up and contact Client Services immediately at (888) 498-9800.
- The IRS does NOT send taxpayers unsolicited, tax-account related emails. If you receive an email claiming it comes from the Internal Revenue Service, be aware this is probably a scam. Recent scams promise the intended victim a rebate or refund, or warn of an audit. Do not reply to these attempts.
- Do not click on links within an email unless you are absolutely certain of the identity of the sender. Instead of using a link in an email, open a new browser window to access an Internet page.
- Never share your password or PIN, or write them down, ever.
- Make sure that you have installed anti-virus and anti-spyware software onto your computer. Keep this software updated.
- Be cautious with your trash. Always fully shred your bills, pre-authorized credit card or loan offers and any other printed materials that contain your personal information. If destroying by hand, it's a good idea to throw the pieces out in multiple trash cans in your home.
- Keep receipts that list your full credit card number; never leave them behind after making a purchase.
- When conducting business online (such as online shopping or banking), always check to make sure you are on a secure site before submitting any private information. The web address shown in the window at the top of the browser page should change from "http" to "https" to indicate that the site uses encryption to protect your information.
- Always report any lost or stolen debit, ATM or credit cards immediately. If you lose your Parkway Bank Debit or ATM card, please contact Client Services at 888-498-9800 or the 24-hour help desk at 800-236-2442
- Be unique with your passwords and PINs. Do not always use the same password or PIN or make it obvious (i.e. your family birth dates, address or anniversary). Make sure your passwords include numerics (1 2 3 4...), capital letters (A B C D...), lowercase letters (a b c d...), and special characters (@ ! # $...).
- Check your credit report annually. Use any of the following major institutions to obtain your credit score. Report any irregularities immediately.