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The global outbreak of the coronavirus has impacted many of our lives in various ways. At Parkway Bank, the health and safety of our customers, communities, and employees are of utmost importance to us, and we are implementing actions to help protect you and your loved ones. 

Limited Lobby Access

As the current COVID-19 guidelines recommend social distancing, we are continuing to limit lobby traffic at some of our branches to protect the health of our customers and employees while safety measures are put into place. Many of our lobbies have now re-opened, with physical distancing guides and increased cleaning practices.

We encourage you to use our walk-up, drive-up or ATM facilities to transact your business, as possible.  If you need to open an account or access your safety deposit box at a branch with temporary lobby traffic limitations, please notify a bank teller or call us at (888) 498-9800, and we will accommodate you.


The lobbies of the following branches are temporarily closed to walk-in customers, but walkup and driveup facilities remain open to serve your needs. Personal Bankers are available by appointment by calling the branch (branch phone numbers can be found on our Locations & Hours page). 

FOR THESE BRANCHES: Carol Stream, Glendale Heights, Wood Dale

Monday -  Friday:          6:00 p.m.
Saturday:                        1:00 p.m.

FOR THESE BRANCHES: Carpentersville

Monday:                         6:00 p.m.
Tues / Wed / Thurs:      5:00 p.m.
Friday:                            6:00 p.m.
Saturday:                      12:00 p.m.


All branches not listed above have resumed normal business hours, which can be found on our Locations & Hours page.


Convenient Remote Account Access Solutions

As a reminder, our remote banking solutions give you the option to complete your banking from home or any other convenient location.

Online Banking

  • View account activity
  • Pay bills
  • Transfer funds
  • Order checks

Mobile Banking

  • Look up balances and transactions
  • Pay bills
  • Transfer funds
  • Deposit checks remotely

Telephone Banking – toll-free at 1-877-615-8730 

  • Verify balances
  • Get transaction information
  • Transfer funds

If you would like information about any of these remote banking tools, or need help getting set up, please call us at our toll-free customer service line: 1-888-498-9800.

In addition to providing resources that allow you to do your banking remotely, we have been instructing our employees on the latest health tips from the CDC to help keep everyone as safe as possible. This includes enhanced cleaning procedures, travel-related guidelines for employees, and the ability to implement additional safety steps as needed.

As the situation is fluid, we will continue to monitor and update our customers as changes arise. Rest assured that we will always put the health and safety of our customers and employees first. We encourage everyone to take the precautions with which you are comfortable, to keep yourself and your families strong and healthy.