Parkway Bank & Trust :: E-Access FAQ

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Frequently Asked Questions About Internet Banking

The following is a list of Frequently Asked Questions. If you are not able to find an answer to your questions please call Client Services at 888.498.9800. If you have a question about Consumer Internet Banking you may also call 866.305.9035. If you have a question about Business Internet Banking you may also call 800.593.4345.

FAQ: What information do I need in order to enroll in Consumer Internet Banking?
Answer: You will need your last account statement ending balance and your social security number.

FAQ: How do I enroll in Business Internet Banking?
Answer: Enroll online! Click here to go directly to the enroll page or stop by any of our conveniently located branches.

FAQ: What if I cannot find my ending account balance in order to enroll in Consumer Internet Banking?
Answer: Contact Client Services at 888.498.9800.

FAQ: How do I enroll in Bill Payment?
Answer: Current Internet Banking customers can request enrollment when they are logged into Internet Banking. Applicants will be enrolled by an Internet Banking Specialist. Non-Internet Banking customers must enroll in Internet Banking first. Click here to go to the Consumer Internet Banking enrollment page or click here to go to the Business Internet Banking enrollment page.

FAQ: Will Consumer Internet Banking cost me anything?
Answer: Parkway Bank and Trust Co. is offering Internet Banking and Bill Pay free of charge.*

FAQ: Will Business Internet Banking cost me anything?
Answer: Business customers may have a fee associated with the profile they select. Please click here to go to our Fee Schedule or call us at 888.498.9800 for more information.

FAQ: If I don’t have an account with Parkway Bank and Trust Co. can I open one online?
Answer: We encourage our customers to visit us in any of our conveniently located branches to open their accounts. Although we do not have an online account opening option at this time please allow us to help you in person.

FAQ: How can I be sure my account information is secure when banking online?
Answer: The security of your personal information is very important to us. That is why we have taken the precautions necessary to ensure your information stays safe. Your account information is located on a server that sits behind a firewall, protecting it against unauthorized entry. All transactions are encrypted so they cannot be read via the Internet. You are also assigned a unique user ID and password to ensure that only you can access your account information. Always remember: NEVER SHARE YOUR USER ID OR PASSWORD WITH ANYONE.

FAQ: What if I forget my password?
Answer: Contact Client Services at 888.498.9800 or simply use the “Forgot your password?” feature available on the log-on screen. If you are a Consumer Internet Banking customer you may also call 866.305.9035 for assistance. If you are a Business Internet Banking customer you may also call 800.593.4345 for assistance.

FAQ: How much can I transfer between accounts with Internet Banking?
Answer: You can transfer any amount up to $99,999.99 between accounts that are listed on your account summary screen. The funds in your accounts must be available in order to make a transfer. **

FAQ: If I have problems or questions can I speak to a live person?
Answer: Yes! Call our Client Services Department at 888.498.9800. If you are a Consumer Internet Banking customer you may also call 866.305.9035 for assistance. If you are a Business Internet Banking customer you may also call 800.593.4345 for assistance.

*Bill Pay allows customers to pay ten (10) bills per month free of charge. Every bill paid through Bill Pay exceeding ten (10) will be charged $0.50 per bill.

** Subject to regulatory restrictions. See our Fee Schedule for details.

Please do not use e-mail for communication regarding confidential information on deposit accounts or credit card accounts. If you have any questions, please contact Client Services by calling 888-498-9800